And in case we needed another reminder where we are — well, let me put this another way. Do you think that a person who makes his living installing windows should know how to install windows? If you answered yes, clearly you haven’t spent much time in Uruguay.
What makes this even “better” — the guy who installed it has already been back once to fix the leaks.
And this is not BK Aluminios, an incredibly bad but high-profile business. It’s a little mom-and-pop shop that at least pretends to care.
—Several years ago, getting a quote on a large order, I complemented the local lighting store on their prices, which were much better than another place I’d just been. The kid behind the counter said, ”Sometimes they’re more expensive. Sometimes we’re more expensive. There’s no real competition here.”
He used the word competencia.
And today his statement was again proven true (with a twist, twice!) with a phone bill address and delivery.
In January, it will be ten years since I last lived in the United States, and one wonderful and immediate change was no more junk mail! Now all our utility bills are delivered electronically, which is great. There’s almost never anything in the outside mailbox.
But, yet to find and explanation: why they emailed yesterday’s bill ten times.
I spent enough years in the USA to be predisposed to a gung-ho, get-it-done attitude, and a respect for quality products and services, so a couple of things here stand out for me.
Tolerance of mediocrity: Chinese electric hand tools with a two-month warranty that cease operating after three, for example. Well, you might say, it’s poor country. And you’d be right. But you won’t find anyone here who disagrees that lo barato sale caro — false economy: cheap things end up being expensive. *Shrug* Es lo que hay. That’s what it is.
Lack of situational awareness: as with people at peak season who pause in the exit door of the supermarket to have a conversation, or bicyclists, motos, or pedestrians who cross streets without looking. And let’s not forget cars.
Here’s a photo that presents a lovely illustration of both.
The lady who apparently owns but doesn’t live at the end of Syd’s block had a hissy fit about the growing brush pile on her corner (but on the town right-of-way). She decided an appropriate response involved tearing the pile apart so that brush blocked both streets. Who did what next remains a mystery, but last week we returned from walking dogs to see two guys loading brush into a truck. Leaving Syd’s 5/6ths of the dog pack inside, we walked down to see if they’d be similarly taking away the 2+ year old brush pile next to Syd’s house. They indicated they would. Excellent!
They added that the current brush pile would require a second trip.
What you’re seeing in the photo is, left side, the remaining half of the brush pile. The blue and white stuff beyond is the non-brush trash that they carefully removed from the brush pile. The blue thing beyond that is (and was) an empty trash container that could have easily accommodated the trash they separated from the brush pile. But apparently for them when your job is to pick up brush, it doesn’t include leaving the street clean.
The rest of the story, as you might guess, is that they haven’t been back.
I’m guessing they will. Eventually. Meanwhile, es lo que hay.